Refund policy
At Design Varsity Jackets, customer satisfaction is our priority. We are committed to providing high-quality varsity jackets and ensuring a great shopping experience.
1. Refund Policy
Stock Jackets
Customers may request a refund within 15 days of receiving their order if they are not satisfied with the product, customer can return the product and get the refund.
If the issue is due to a manufacturing defect or an error on our part, we will offer a full refund or replacement.
If incorrect details or selections are provided by the customer, we cannot be held responsible for the resulting issues
Custom & Personalized Jackets
Custom jackets are made according to your selected sizes, colors, logos, patches, and design specifications. Therefore, custom-made jackets are non-returnable and non-refundable, except in cases of manufacturing defects or mistakes made by our team
2. Return & Exchange
If we make a mistake in your order, we will provide a replacement jacket at no additional cost.
If the jacket is made correctly according to your approved design but you selected the wrong size, color, or other details, you may request a replacement
In this case, you must return the original jacket and pay the return shipping costs. A replacement will be manufactured for 50% of the original invoice amount
3. Important Ordering Instructions
Please carefully check your size, colors, materials, logos, patches, and design details before approving your order
If none of our standard sizes fits, you can select the custom sizing option available in our design tool
Once production begins, changes to approved specifications may not be possible
4. Order Approval Process
To minimize errors, we follow a simple approval process
Step 1: Our team prepares a digital Order of your jacket
Step 2: We email the order copy to you for review and approval
Step 3: Once you approve the design, we begin production
Step 4: Your approved mockup serves as the final reference for all production details, including sizes, colors, logos, and patches
5. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us
Email: help@designvarsityjackets.com
Thank you for choosing Design Varsity Jackets!